Are you looking for an opportunity to earn while you learn? Then an apprenticeship is right for you! On this Level 3 Customer Service Advanced Apprenticeship you can:
To apply for this Level 3 Customer Service Advanced Apprenticeship, you will need to be aged 16 years or over and must be working or applying to work with a company that has agreed that you will be working as an apprentice.
You will undertake a diagnostic assessment for both maths and English and a free writing exercise prior to enrolment. If you have passed Maths and English GCSE with a Grade 4/C or above, or functional key skills at Level 2, and can evidence this with certificate/s, you will not need to take the Maths and English functional skills qualification within the apprenticeship programme.
This Level 3 Customer Service Advanced Apprenticeship programme usually lasts 18 months and you will play a key role in delivering and supporting high standards of customer service.
This course will allow you to build a foundation of skills which are needed to be successful. You will work through a variety of modules to gain the experience and skills needed to succeed, including:
On successful completion of the course, you will achieve the following qualifications:
All learners will have a dedicated trainer/assessor who will plan learning and assessments with you. The assessment methods used will include the following:
You may need to attend college for some classes but the majority of time will be spent learning in the workplace. You will receive regular workplace assessments which will assess competency and you will be required to sit a number of exams during the programme in addition to creating a portfolio of learning.
20% of the training will be delivered off the job and this can include simulation, online learning or training from employers, shadowing, mentoring, industry visits, attendance at competitions and support in writing assignments.
On successful completion of this Level 3 Customer Service Advanced Apprenticeship, you can progress on to a Team Leading Apprenticeship should you take on the additional responsibilities of managing a team.
Call our apprenticeship team on 0121 667 5018 for more information and the latest vacancies!
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